I found a short testimonial featuring Chris Lewis, Chief
Information Officer of the Leon County, FL Property Appraiser’s Office, singing
the praises of iasWorld.
If you watch this video, you’ll see that the
initial complaints prior to the implementation of iasWorld included:
- - Arduous process for comparing appraisal data from year to year
- - Complex and obscure building value calculations were difficult to explain
- - Subpar customer service
Mr. Lewis describes in simple terms the difficulties they
faced with their prior system, and the frustrations they had with the delay or
need for a callback when trying to help people over the phone.
At 1.41, you’ll see the solutions that they
implemented, one of which was “exposed valuation methodologies to appraisal
staff.” (Would this be the same
“propriety” information that the St. Louis County Assessor’s office refuses to
disclose?)
Then, at 2:34, the accomplished project results are listed
as:
- - Speed and productivity when helping taxpayers was significantly increased
- -
Customer
service and citizen confidence was improved
- - Solution was adaptable to other iasWorld clients
- - Appraisal staff’s assurance of valuation data and accuracy was bolstered.
The second item in this list caught my attention. Leon County apparently cares about customer
service and citizen confidence. It
was actually one of their end goals.
In fact, if you view the other YouTube videos for Tyler iasWorld, the
provisioning for better customer service and process transparency is a
recurring theme in many of the testimonials.
St. Louis County, at least certainly in my case, gave me a very
different impression of their priorities, especially given that they already
utilize the same software package and have the same option to provide better
customer service. Instead, they
refuse to answer anything about the
valuation process, claiming that the information is proprietary.
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